Lynbrook Deli & Caterers

I've worked in the area for 5 years and this is my go-to deli. I've never had a bad experience. I usually call in my order before I come, but the few times I've walked there, there wasn't really any wait. They're always so nice and friendly when I come in and I'm big on that. The food is always fresh and delicious. If you live in the area and haven't been here, I recommend that you stop by and try it. They won't disappoint.

I won’t lie the food here is very good and the Lynbrook Deli is a staple to the town of Lynbrook. But, there is one thing that needs to be addressed and it’s the quality of customer service. I’ve attempted to call in orders many times just to have the line ring for upwards of two minutes until the call drops because no one answered the phone. As someone who’s worked in the food industry themselves for close to a decade, having no one available to answer the phone is both money you’re missing out on and a lack of regard for a standard business practice. That’s why it’s important to have a dedicated employee working the phones at all times. I understand at times food service can become chaotic when it’s busy as I am aware this is most likely the case here too as the shop always seems to have a line of customers. But, in this case I feel there simply isn’t a person to take call in orders. More like "who ever is free pick up that phone" type deal which can be a problem if no one is ever free as I have witnessed myself many times. And by no means do I dislike the Lynbrook Deli. My family and I have been coming here for years and have enjoyed countless sandwiches and prepared foods from them. I’m just hoping to bring an issue to their attention in hopes of seeing a positive change.